Patricia Ayuela, Chief Executive Officer since February 2022, reviews the main results and challenges experienced by the company over the past year in terms of business, sustainability and corporate governance, as well as the main priorities of Línea Directa Aseguradora for 2023.
In a challenging environment, the Línea Directa Group has reached 3.46 million customers and a premium turnover of 946.7 million euros.
46,98%
NPS (Net Promoter Score)
230 M€
Direct and indirect taxes borne and passed on
-51%
vs. 2021 Emissions reduction (Group) (scope 1 and 2)
+4,4%
2021 907,1
2022 946,7
(millions of euros)
Revenues
+7,9pp
2021 67,7
2022 75,7
(%)
Net claims ratio
+8,0pp
2021 88,3
2022 96,3
(%)
Combined ratio
+6,7pp
2021 42,87
2022 49,59
(%)
NSS
People, the value of Línea Directa
People are one of the key pillars in the strategy and values of Línea Directa Aseguradora and are an extraordinary asset when it comes to responding to the challenges of the market.
