Línea Directa keeps its special service active for those affected by the DANA and launches a donation campaign

• Línea Directa Aseguradora will keep its special protocol active for the next few weeks, including the weekend, due to the floods caused by the DANA in various areas of Spain. This protocol includes a specific phone number for priority assistance to affected customers and the reinforcement of all its service channels.
• Policyholders who request it will receive information, advice, and help in managing their claims with the Insurance Compensation Consortium (CCS), which is the body responsible for covering material and personal damages suffered in the event of natural disasters like this.
• Additionally, the company has made a free psychological and emotional support service available to affected customers who require it.
• In response to this emergency situation, the Línea Directa Group has launched a donation campaign in collaboration with the Red Cross to raise funds to assist those affected by the floods. The entity will match the financial contributions received.

Madrid, November 5, 2024. Línea Directa Aseguradora will keep its special customer service protocol active for the next few weeks, including the weekend, due to the recent DANA floods in various areas of Spain, especially in the Valencian Community, Andalusia, and the provinces of Albacete and Cuenca.

As part of this protocol, the company has made a priority assistance phone number (918 079 990) available to its policyholders, through which customers who request it will receive advice and help in managing their claims with the Insurance Compensation Consortium (CCS), which is the body responsible for covering material and personal damages suffered in events like this.

This phone number, operational since last week, also during the All Saints’ Day long weekend, has extended hours from 8 a.m. to 10 p.m. The entity has also reinforced its social media support.

Through these channels, policyholders can request information and assistance to file their claim with the Consortium. In this regard, customers can report the damages suffered to their cars and homes through the Consortium’s website or by calling 900 222 665. Likewise, if requested, Línea Directa offers the possibility of filing claims on their behalf with the mentioned body.

The entity also offers affected customers a free psychological and emotional support service.

In parallel, and in collaboration with the Red Cross, Línea Directa has launched a donation campaign among its employees, customers, and the general public to raise funds to help those who have suffered this natural disaster and require urgent assistance. The entity will match the financial contributions received.